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Personal Data Policy

Personal Data Protection Policy for the Website

Updated on 15/02/24

Data Controller:
THRM GROUP SRL, located at Route de Neufchâteau 21 - 5561 Celles (Belgium) - VAT: BE0802.782.094. Contact details can be found in the "Contact" section of the website (hereinafter referred to as the "Site"), hereinafter referred to as "We."

If a Data Protection Officer (DPO) has been appointed, their contact details are available on the Site.

1. Commitment to Privacy

We are committed to respecting the privacy of individuals we interact with as part of our activities.

This Personal Data Protection Policy (hereinafter the "Policy") outlines how we manage personal data collected through forms, website registrations, phone calls, emails, and other communications. We process your personal data in compliance with all applicable data protection regulations.

By accepting this Policy, using our services, registering for an event, or otherwise providing your personal data, you acknowledge and agree to the terms of this Policy, as well as to the processing and transfers of personal data carried out in accordance with it.

2. Personal Data We Collect

In the context of our interactions, we may collect the following personal data:

  • Personal information: Name, address, email, phone numbers, mobile number.

  • Marketing preferences: Newsletter subscription, contest participation, consent to receive direct marketing.

We collect data from:

  • Your registration with us.

  • Data you knowingly provide to us.

  • Data provided by our business partners.

3. Use of Personal Data

We use your personal data to:

  • Respond to your requests and communicate with you in the course of our activities.

  • Provide access to information available on our website for our service users.

  • Interact with you via our website.

  • Send you newsletters if you subscribe.

  • Provide support and assistance related to our services.

  • Improve the quality of our services.

  • Send you important information regarding changes to our products, services, terms, and conditions, as well as administrative, technical, or commercial updates.

  • Make decisions regarding the provision of our services.

  • Conduct surveys, polls, market research, and satisfaction surveys.

  • Provide information about our products or those offered by our partners.

  • Enable your active participation in our online and offline activities, such as forums, discussions, seminars, meetings, and events, and manage their organization.

  • Address complaints.

  • Manage access, correction, deletion rights, etc., as required by law.

  • Comply with applicable legal and regulatory obligations.

4. Legal Bases for Processing

Our processing of personal data is based on:

  • Your consent (you may withdraw consent at any time).

  • Legal obligations that require processing by the data controller.

  • Legitimate interests pursued by us or a third party.

We do not use automated decision-making processes that produce legal effects or significantly affect individuals.

5. Data Sharing

Your personal data may be shared with:

  • Government or public authorities in accordance with applicable laws.

  • Our subcontractors, including IT providers, under contractual agreements that comply with data protection regulations.

  • Our business partners, vendors, and marketing agencies for commercial activities.

  • Third parties in case of internal reorganization, business transfers, mergers, or acquisitions.

We do not transfer personal data outside the European Union.

6. Data Security

We take appropriate technical and organizational measures in compliance with privacy and data protection regulations. We have signed contracts with our subcontractors to ensure they implement adequate security measures.

7. Automatically Collected Data

When you access the Site, we automatically collect:

  • Your internet browser information.

  • Cookies data: You will be asked to accept cookies, with an explanation of their use and collected data.

8. Data Retention Period

  • Clients: 10 years after the last purchase (in compliance with accounting regulations).

  • Prospects & occasional contacts: 1 year after our last message, if unanswered.

  • Newsletter subscribers: 6 months after their unsubscribe request (unsubscription is immediate).

9. Your Rights

You have the right to:

  • Access your data.

  • Correct your data if inaccurate.

  • Object to its use.

  • Request deletion, limitation, or portability of your data.

To exercise these rights, contact us via our official contact address and provide proof of identity (e.g., a copy of your ID).

You also have the right to file a complaint with the data protection authority.

10. Policy Updates

We regularly review this Policy and reserve the right to make changes at any time to reflect changes in our activities and legal requirements. We encourage you to check our website regularly for updates. If significant changes occur, we may contact you directly.

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